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I would like to share with you an incident that occurred during our company's supervision and quality control process:
**The Incident:** The final batch—consisting of five high-value export items—was scheduled for completion and shipment by August 28, with final warehousing at a designated customs facility in Shanghai required by September 1.
**Course of Events:** On the morning of August 25, progress on the items awaiting delivery appeared entirely on track. The batch had entered the final assembly stage—specifically, the attachment of connecting flanges—and was ready for oil-sealing, packaging, and shipment immediately upon completion of final inspections.
However, since the connecting flanges were outsourced components, an incoming inspection—conducted under the direct observation of our supervisory personnel—revealed that the perpendicularity between the flange face and the tapered shaft to which it connects was out of tolerance. (Of the five connecting flanges, two passed inspection while three failed.) Our supervisory personnel immediately halted the flange assembly process and traveled personally to the subcontractor's facility to inspect their machining equipment and manufacturing processes. There, they collaborated with the machine operators and the subcontractor's technical staff to analyze the root causes of the perpendicularity deviation. Through the collective efforts of all three parties, the manufacturing workflow was appropriately adjusted; specifically, pre-clamping cleanliness checks on the machine fixtures were introduced, and the equipment's feed rates were optimized. These measures successfully resolved the quality issue regarding the outsourced flanges in a single stroke. Furthermore, working alongside the subcontractor's production manager, our team established a detailed, hour-by-hour production schedule for the three non-conforming flanges that required rework. Ultimately, the three reworked flanges successfully passed the incoming inspection and proceeded to the final fitting and assembly stage, thereby securing the necessary time to ensure the entire shipment departed smoothly on August 28. Our company's supervisory personnel, by demonstrating their profound technical expertise and process knowledge, earned the high praise of the subcontractor's management, technical staff, and machine operators alike.
Although this case represents just a minor episode in our company's history, we remain committed to "nipping problems in the bud" and applying the lessons learned broadly across our operations. We are steadfast in our confidence and determination to continue implementing comprehensive, end-to-end supervision of both product quality and delivery timelines for all our major shipments—working diligently and pragmatically to consistently provide our clients with high-quality products and services on schedule.