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FAQ about Crankshaft


Q:
During crankshaft warranty period, how customer to get real quality assurance? How many days it will take in case there is a complaint process?
A:we promise to respond customer claim within 24 hours. And warranty one pieces broken compensate three after finish two steps under:
First customer send photo to show us the real situation.
Second customer supply series number to make sure it is our supply.
We promise to solve all problem within 3 days.

Q:
What is your advantage comparing with our crankshaft supplier or factory?
A:First: quality control standard: ISO9000/TS16949
Second: OE supply for Yuchai and Deutz Beijing
Third: The first factory who promise one piece broken compensate three
Forth: full stock, sample delivery can effect within 6 days
Fifth: Mold making, casting, hardening and packing, every step finish by ourselves.

Q:
How to make sure crankshaft reliability you produced?
A:First:we accept sample sending
Second: We accept customer authorized brand name
Third: we have build customer brand name many: DIESELTEK, TELFORD, DIESEL

Q:
How long it will take for new crankshaft development?
A:First: mold making 30 days.
Second: counter sample making 30-45 days

Q:
Is there any charges for new crankshaft development?
A:If annual quantity reach M.O.Q request, no mold charges
Normally M.O.Q 100-500 pieces depend on dimension

Q:
How to protect customer market and build customer brand?
A:First: we keep our promise and not sell other customer within the time we agreed to customer. The brand name we have built for customer: DIESELTEK, TELFORD, DIESEL.......
Q:What the crankshaft's specification you can produce?
A:  Stroke<150.
     Weight<200kg.
     Length<1500mm.